SAFETY GUIDELINES
Last updated on 6/4/2022 (“Effective Date”).
INTRODUCTION
As you know that we are a marketplace platform that connects buyers and sellers for the sale of the products listed on the Platform. Therefore, you will come across a lot of content that relates to these buyers or sellers. Moreover, you will interact with these buyers or sellers. In all the above cases, there is a probability that someone might try to defraud the other. We cannot always prevent this misuse of our services despite our best efforts.
This is why we have formulated some important safety guidelines that we expect you to follow in order to minise the chances of such fraud or cheating.
If you face any problems on our Platform, or come across any content or person that you find suspicious, please feel free report it to us at support@mygivemarket.com.
GENERAL ONLINE SAFETY TIPS:
- Never share your personal contact information, such as phone number or email address with anyone. We can’t help with interactions outside of the MyGiveMarket App or website
- Communicate with your buyer or seller through our in-App messaging feature, to ensure there is a record of it, and so we can help when it comes to a dispute. Please refer to our Refund Policy for more information.
- Use a credit card instead of a debit card for online purchases. Credit cards often have better security features and purchase protection, and your credit provider is more likely to offer reimbursements for fraudulent purchases.
- Come up with a great password and change it frequently. Passwords that are non-dictionary phrases and include numbers and special characters are the strongest. Do not use the same password for more than one account or repeat passwords.
- Never share your MyGiveMarket account or password with anyone, including third-party websites. We will never ask you for your password.
- Do not click on emailed links and login to your MyGiveMarket account from clicking a link. The most secure way to log into your MyGiveMarket account is by going directly to the Site and logging in from there, or accessing through the App.
- Make sure to download our official App from the Apple App Store or the Google Play Store. You can also find a link for the same on our Site.
- If you allow your children to use your account, closely monitor their purchases and interactions with sellers.
- Before buying online, read the listing and look at the photo(s) carefully. Read the reviews left for the seller. Ask the seller any questions before you make payment.
- Report any questionable or prohibited items at support@mygivemarket.com. For more information on what kind of products are prohibited on MyGiveMarket, please refer to our Community Guidelines.
FINANCIAL SAFETY:
- Never give out your personal financial (payment) information or contact information to another user, especially if they are asking for it outside of our App or site.
- To protect you from becoming a victim of fraud, transactions must be done through the App or site. We do not support or protect transactions where payment is transmitted outside of the App or our site.
- Avoid transferring money to someone you do not know, for scenarios that seems “too good to be true” or to help resolve an “urgent” situation supposedly involving a friend or loved one. This may involve a request to rate an item you have not yet received.
- Routinely check your financial statements for questionable activity. Contact us at support@mygivemarket.com immediately if you see any unauthorized charges.
- Thoroughly inspect the item upon delivery. Buyers have 24 hours to raise a complaint as per our Refund Policy. Once the 24 hours have passed or the buyer has marked the order as complete, all sales are final.
- Test the item prior to marking the order as complete, especially for expensive items or electronics.
- Some phone carriers are able to check if a phone has been identified as stolen.
- Luxury brands often have trademark information available online to verify authenticity.
- If you suspect that you may be a victim of fraud or other criminal activity, please contact us at support@mygivemarket.com or report your suspicions to law enforcement.
UPDATES TO THESE GUIDELINES
We may add to or change or update these guidelines at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking these guidelines periodically.
CONTACTING US
If you have any questions about these Safety Guidelines, or if you would like to report a violation, please contact us at support@mygivemarket.com.
Be safe!
Team MyGiveMarket